The Serial number registered in My account matches the real device number.
I am sorry that I have my picture posted in the first time when I was actually away from home. I screenshot the error messages again on my windows desktop using Chrome and the screenshot from my iPhone on the Xfinity stream app.
I have the same issues with many shows, thi is going on for weeks
this used to work
Now new problem, not all shows I recorded in the last 3 days are showing up online at
https://www.xfinity.com/stream/recordings
Please keep complaining
i am looking to switch service if this is not resolved asap
I have tickets open for weeks, nothing is being done
wrote: There is a 4 second delay between the video and audio on the Comcast networks. This starts with an additional network identification chime (GEC for NBC) after the video for the program already has started.
The commercials on these networks are synced properly.
in HDMI terms, the sink (TV in this case) has adjustments available in the HDMI port menu to adjust lip sync. the recommendation is to use a live prime-time program on a major network (ABC, NBC, CBS) and make the adjustment.
wrote: The Serial number registered in My account matches the real device number.
I am sorry that I have my picture posted in the first time when I was actually away from home. I screenshot the error messages again on my windows desktop using Chrome and the screenshot from my iPhone on the Xfinity stream app.
you could try pressing the A button on your remote and select and run system refresh. if that doesn't fix it, call 800-Comcast and select billing and ask the agent to perform a deep account background database refresh (takes up to an hour to complete). fixed?
wrote: I have the same issues with many shows, thi is going on for weeks
this used to work
Now new problem, not all shows I recorded in the last 3 days are showing up online at
https://www.xfinity.com/stream/recordings
Please keep complaining
i am looking to switch service if this is not resolved asap
I have tickets open for weeks, nothing is being done
I promoted your post to a separated thread. please give a specific example of that issue you are having (channel, date, time, title of series, season and episode number) and what happened including error code numbers and text.
After having no issues with the app for the past 4 months, I am no longer able to connect to the app on my two sets with Roku devices. I have called customer support numerous times, had a tech come to my house, reset the Roku devices, removed the app, disconnected the wifi, logged out and in, etc. The message on one tv is that I am using is "This device can only access Xfinity stream on your in-home Xfinity wifi." The error message in the corner of the screen is: Error createDrmSession.403-102. I'm using a Roku 3600 stick on this tv. The other tv has a Roku 3 and sometimes the app will stream and the quickly lose the connection. The app on my phone does work properly. Customer support has elevated the ticket but still waiting for them to call.
wrote: I just tried to set up a recording on Xfinity Instant TV and there is no recording option available to me on either my phone (1st-gen Pixel, latest Android) or on my computer (mac, chrome, latest version of OSX and chrome). I had a support person walking me through trying to record only for him to say that there's no reason I shouldn't be able to and he can't figure out why there's no option.
So I'm coming here. I've attached a screenshot of what it looks like when I bring up a future item on live TV as well as one of watching a current live item. There are no record buttons ANYWHERE.
Because this is Comcast, I wanted to make sure you didn't have to pay extra for it, but it says that cloud DVR lite comes with the Instant TV service. So I don't even know what to do anymore.
there is no 'set a recording remotely' option at this time other than the possibility of calling home and having someone there set the recording.
Hi I just moved from 210 Addams st, Medfield MA 02052
old account number 8773100570005534
new address
81 Adams st, Meidfild MA 02052
8773100570091245
our instalation is on 10/01 and like to watch news and things on streaminh app
I keep being asked for pin#
I tried using my old pin 5313
wrote: I just tried to set up a recording on Xfinity Instant TV and there is no recording option available to me on either my phone (1st-gen Pixel, latest Android) or on my computer (mac, chrome, latest version of OSX and chrome). I had a support person walking me through trying to record only for him to say that there's no reason I shouldn't be able to and he can't figure out why there's no option.
So I'm coming here. I've attached a screenshot of what it looks like when I bring up a future item on live TV as well as one of watching a current live item. There are no record buttons ANYWHERE.
Because this is Comcast, I wanted to make sure you didn't have to pay extra for it, but it says that cloud DVR lite comes with the Instant TV service. So I don't even know what to do anymore.
there is no 'set a recording remotely' option at this time other than the possibility of calling home and having someone there set the recording.
This problem continued to occur today. FNC dropped off at 8 am Pacific time. All other channels fine. The channel is fine on normal cable access via TV.
I had the same problem. I googled how to clear the cache for Apple TV and found a website that said to unplug the Apple TV for a few minutes. This worked.
Trying to watch live TV on my browser and I get the following message:
Sorry, we've run into a problem.
The good news? We can take care of it right now. First, you'll need to sign out of your account.
When you sign back in it'll be fixed. Ready?
(Error ftde.provision.accountMismatch)
h TV via my browser and I get this message.
wrote: This problem continued to occur today. FNC dropped off at 8 am Pacific time. All other channels fine. The channel is fine on normal cable access via TV.
did you try SD and HD and TVgo ?
wrote: Trying to watch live TV on my browser and I get the following message:
Sorry, we've run into a problem.
The good news? We can take care of it right now. First, you'll need to sign out of your account.
When you sign back in it'll be fixed. Ready?(Error ftde.provision.accountMismatch)
h TV via my browser and I get this message.
you didn't say that you did what the above text said. working now? did you try unplugging the AC power to the set top box for 30 seconds or so then plugging back in?
Hi,
I was actually on my Mac trying to watch a show. I checked the Wifi and confirmed it was connected to my modem.
I have tried watching 3 shows now (Chicago PD, Chicago Fire and Law & Order SVU). All programs have froze multiple times throughout playing. After the intitial freeze the audio and video were mismatched by about 30 seconds throughout for the whole program. Anyone have any suggestions?
wrote: I have tried watching 3 shows now (Chicago PD, Chicago Fire and Law & Order SVU). All programs have froze multiple times throughout playing. After the intitial freeze the audio and video were mismatched by about 30 seconds throughout for the whole program. Anyone have any suggestions?
did you try a different smart device? move closer to your home wifi? how is the same recording on your home DVR?
