wrote: I had a couple of programs downloaded to my iPad for a trip. While on the trip, I was forced to re-login to the Xfinity Stream App, When I did, the recordings were missing.
Upon returning home, I wanted to watch the two programs that went missing, but they say they are "downloaded to unnamed device." When I go to the "manage devices" page, it says I have no devices w/downloads, yet those two programs are still unavailable to me. Can't even watch them "On Demand."
Any way to reset the recordings or something. It's not a big deal, but now those darn downloaded arrows are just mocking me on the recordings page.
the checked out recordings automatically return after 30 days. you may be able to have the return done manually by calling 800-Comcast and select cable TV and ask the agent to transfer the call to the app support desk. Ask the agent there if they can fix the problem without waiting the 30 days.