Please refer to this thread for more details.
a) What is the Asset Name, Season number/Episode number and please provide the URL/link of the video
There seems to be no trouble on XFinity's website with watching episodes from programs. The issue is with streaming channels. I have tested TNT, TBS, ESPN, ESPN2, and Fox News. Each of these has no trouble being streamed from the network's website (meaning it has no trouble returning from commercials), but never returns from commercial when using XFinity.
b) Name of the ad that is disrupting playback or the last ad that played.
Any advertisement that is non-network (meaning a commercial that advertises something other than another television show on that network).
c) During what set of commercial was the issue happening? (example: "The video does not resume after the second set of commercials)
EVERY set of commercials. It doesn't display the commercial at all. As soon as the program goes to commercial break, the screen goes black. TNT, by the way, shows a splash screen saying they'll be right back, but never returns (on rare occasion audio returns, but video absolutely never returns).
d) What Operating System you are using? (Mac 10.6, Windows 8, Windows 7, etc.)
Windows 7
e) What Web Browsers are you using? (Internet Explorer, Google Chrome, Firefox, etc.)
The issue occurs on these tested browsers:
- Chrome 34.0.1847.131
- Internet Explorer 11
- Firefox 29.0.1
f) What time of day did this occur? (example: "Issue happened when I tried watching video at 3:30 PM EST) This may seem like an odd request but ads can rotate throughout the day. This means that a video may not work at 10:00 AM but will work at 3:00 PM.
All times of day and night.
Again, please refer to this thread for more details.