A sickening stream of corporate lies again...
I assure you I will do everything I can to resolve all your issues.
I guess "everything we can" does not include flipping a switch.
It is our goal to ensure that every customer is satisfied with our service,
Ah, NO...apparently, it is NOT, or you would flip the switch.
there are situations in which we are unable to achieve that goal (every customer satisfied).
But this isn't one of them, as anyone is able to flip a switch.
Our engineers and programmers are working diligently to make our service more compatible
Obviously a lie, unless their engineers don't know how to flip a switch, and/or, Comcast hires PITIFUL engineers, as other cable TV provider's engineers enabled Roku in VERY short order.