Reply (with personal info removed):
Thank you for contacting the Office of Tom Karinshak. My name is Davielle. I am genuinely sorry for the frustration you have experienced with HBO GO not support on your Roku Device. I assure you I will do everything I can to resolve all your issues.
I regret the inconvenience and disappointment this situation has caused you. It is our goal to ensure that every customer is satisfied with our service, but there are situations in which we are unable to achieve that goal. When these situations occur, Comcast values your feedback so we can strive to make improvements.
Comcast is continually evaluating new platforms to support for the Online TV Partners like HBOGO, but at this time have no committed dates to support HBOGO on Roku. Unfortunately, we do not have a launch date available for the compatibility of our services with the Roku. Our engineers and programmers are working diligently to make our service more compatible with all multimedia devices available today like the Roku and Smart Phone/TVs. We will continue to work with our partners to deliver even more choices to our customers in more places. For a list of supported devices, please go to: http://www.hbogo.com/#help/ .You can also check your monthly statement and online at www.comcast.com for any updates.
Thank you for contacting the Office of Tom Karinshak. My name is Davielle. I am genuinely sorry for the frustration you have experienced with HBO GO not support on your Roku Device. I assure you I will do everything I can to resolve all your issues.
I regret the inconvenience and disappointment this situation has caused you. It is our goal to ensure that every customer is satisfied with our service, but there are situations in which we are unable to achieve that goal. When these situations occur, Comcast values your feedback so we can strive to make improvements.
Comcast is continually evaluating new platforms to support for the Online TV Partners like HBOGO, but at this time have no committed dates to support HBOGO on Roku. Unfortunately, we do not have a launch date available for the compatibility of our services with the Roku. Our engineers and programmers are working diligently to make our service more compatible with all multimedia devices available today like the Roku and Smart Phone/TVs. We will continue to work with our partners to deliver even more choices to our customers in more places. For a list of supported devices, please go to: http://www.hbogo.com/#help/ .You can also check your monthly statement and online at www.comcast.com for any updates.