wsalopek wrote:What I just sent to Tom...
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Tom,
There is a (2+ year-old) thread on the Comcast forums that starts here:
http://forums.comcast.com/t5/XfinityTV-Website/ROKU-HBO-GO/td-p/1100271/highlight/false
There have also been many many phone calls to "customer service" about this issue.
What's the issue?
Basically, folks who pay you for HBO, want to be able to watch what they are paying for, on the device of their choice. In this case, a Roku.
Many other TV cable providers allow their subscribers to watch HBO Go on their Rokus. So this is NOT a technical problem. It is NOT a problem that requires Comcast engineers to work for months to figure out.
It simply requires, figuratively speaking, Comcast to FLIP A SWITCH.
You don't have to "diligently work on it". So PLEASE do not send me a response that includes a phrase that sounds like that (like you have sent to other customers about this same subject).
The principle here, Tom, is that your customers are paying you, IN FULL, for HBO. It is ethically and morally wrong of you, to simply choose to not allow them to watch, again, THE PROGRAMMING THEY ARE PAYING FOR, on the device of their choosing.
Again...DOZENS of other cable TV providers DO allow their customers to watch HBO Go on their Roku's. This is NOT a technical issue.
What you are doing to your customers, Tom, is the same as, say, McDonald's, telling their customers that they can eat the hamburger they just paid for, ONLY IN the restaurant. They can't take it to their car or to their home. They can only eat it IN the restaurant.
That's ridiculous of course...but it's the same as what Comcast is saying to their HBO subscribers.
Tom, I, and MANY other of your customers...the ones you claim to want to provide the best service for...simply want you to allow them to watch THE PROGRAMMING THEY PAY YOU FOR, in the way they want to watch it.
Yes yes...we can watch on PC's, tablets, phones...yes, that's great...but why exclude the Roku? Your competitors do NOT make that exclusion.
Please Tom...live up to your claims of customer service, and allow your customers to watch HBO Go on their Rokus.
Nice letter. If each of the over 1,600 posts on here were actually emails to Tom, that may have an impact, but I agree with whoever said they'd probably just remove the "Send Tom Feedback" link. Still, it's worth a try.
Use this link: http://www.comcast.com/customers/feedback/default.cspx