My issue is that when a provider ( HBO for example ) makes the shows available to Comcast, two things have to happen...first the content has to loaded onto a server, and second "someone" has to type in the titles, etc. into the Comcast On Demand menu software in the system frontend.
This is where the problem is...sometimes this is handled very badly and series are fouled up for weeks. I have confirmed issues with corrupt files and that too has taken weeks to remedy.
I am sick and tired of this being treated as an afterthought by Comcast. Most of these issues appear in the evening, or on a weekend when no one is available to fix anything.
Next come excuses, misinformation and even downright lies about why programing is not available, or problems not fixed.
I am currently dealing with pixelation, stuttering sound, even ejection from my selection that I am certain are from bandwidth problems, bad routers/switches, or servers. This cannot be fixed by any house visits...
It certainly cannot be fixed by someone in Mexico, or India sending a signal to my box(s).