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Re: xfinity video won't play in chrome 38

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snowkat,

 

Here was another post I updated Friday that may help. Even though these 3313 errors mostly impacted IE, the Adobe labs version of FP15 may fix your Problem as well. See below...

 

We have been working with Adobe and here is the more recommended path, so you can re-enable Protected mode and do one of the following:

 

MSFT changed the protected path in Windows and broke Adobe. This happens when the machine has Protected Mode enabled. Adobe is aware and is attempting a fix worst case scenario this will be patched by Sep 23rd.

  • Impacted Devices: Win7+/All versions of IE. The increase in 3313 errors appears to be limited toFlash Player version 15 in Internet Explorer on Windows 7.
  • Products Impacted: TV Go Web playback for TV shows/movies or live streaming

 

Customer Workarounds:

 

1.) Install the latest version 15 beta released September 10th, which can be downloaded from http://labs.adobe.com/downloads/flashplayer.html (Recommended)

 

2.) Alternative browsers, since the issue appears to only occur in Internet Explorer.

 

The next regular service update to the Flash Player by Adobe is expected to fully resolve this issue.

 

Thanks,
Matt


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