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Re: Ad Issue during Video Playback on http://xfinitytv.comcast.net/

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a) What is the Asset Name, Season number/Episode number and please provide the URL/link of the video

All of them.


b) Name of the ad that is disrupting playback or the last ad that played

PS4 ad (TAKE THIS COMMERCIAL DOWN UNTIL SOMEONE VERIFIES THIS WORKS!!)


c) During what set of commercial was the issue happening? (example: "The video does not resume after the second set of commercials)

Whenever this commercial airs.


d) What Operating System you are using? (Mac 10.6, Windows 8, Windows 7, etc.)

Windows 8.


e) What Web Browsers are you using? (Internet Explorer, Google Chrome, Firefox, etc.)

Google Chrome and Internet Explorer.


f) What time of day did this occur? (example: "Issue happened when I tried watching video at 3:30 PM EST) This may seem like an odd request but ads can rotate throughout the day. This means that a video may not work at 10:00 AM but will work at 3:00 PM.

This ad has always been buggy every time it has aired, but at 11:00pm - 12:00am this ad completely stopped video playback.


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