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Re: Ad Issue during Video Playback on http://xfinitytv.comcast.net/

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a) What is the Asset Name, Season number/Episode number and please provide the URL/link of the video

 

Murder in the First, episode 6

http://xfinitytv.comcast.net/watch/Murder-in-the-First/6800420937573141112/301366339937/Punch-Drunk/videos

 


b) Name of the ad that is disrupting playback or the last ad that played

It plays the Toyota Rav 4 commercial, the Sconic commercial, and others over and over


c) During what set of commercial was the issue happening? (example: "The video does not resume after the second set of commercials)

It never stops playing ads over and over I believe after the second set of commercials


d) What Operating System you are using? (Mac 10.6, Windows 8, Windows 7, etc.)

Windows 7, I guess


e) What Web Browsers are you using? (Internet Explorer, Google Chrome, Firefox, etc.)

Google Chrome


f) What time of day did this occur? (example: "Issue happened when I tried watching video at 3:30 PM EST) This may seem like an odd request but ads can rotate throughout the day. This means that a video may not work at 10:00 AM but will work at 3:00 PM.

This afternoon since I started trying to watch it at 1:30pm PST

 

Thank you!
Cathy

cathyburn@gmail.com


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