You message is unclear. It would probably be better for you to call them at the phone number on your bill or 1-800-Comcast, or chat with them at https://www.comcastsupport.com/chatentry/.
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You message is unclear. It would probably be better for you to call them at the phone number on your bill or 1-800-Comcast, or chat with them at https://www.comcastsupport.com/chatentry/.