Hi
Welcome back to the forums. I first wanted to clarify that we have not made any official announcements about charges or fees for ROKU devices once the beta program ends. I would like to review your account on the backend to see if I can help resolve the issue you are having while streaming. Can you please verify your first and last name in a private message, as well as the name of the account holder if it's different than yours?
To send a private message click on my name "ComcastChe", then click send a message.