Hello, cbh1249!
I would be more than happy to help you with this. If you are only noticing this issue when you look at the recordings online or on the app and not on your physical DVR, it could indicate there is an issue with just the cloud copy of your recordings. I would like to review the recording history and see if we can determine the cause so we can get the issue resolved. Please send me a Private Message with your full name so I can assist.