rant
Friday, October 26, 2018
12:10 AM
Ditto! This started for me on August 30th, 2018 on my PC. Before then it worked fine. Since the 30th Aug, it has been choppy, stuttering with a play-play-stop type of rhythm. I don't want to stream on my phone or tablet, just on my PC. All other streaming sites I use work and always HAVE worked since the above date with no, none, zilch, zero problems (Hulu, Netflix, HBO, History Channel, Amazon, etc. etc.)!!!!!!!
- There is no app for PCs, but they keep telling me to use the app. ?????
- It's a national problem they're working on it
- It's not a national problem, it's my signal. Sending out a technician. Mind you, all of my other streaming services work fine, EXCEPT XFINITY STREAM. No tech ever showed up.
- It's a problem with the Xfinity Stream website. Just a few setting changes to my account on support's end and it'll be fixed. NOT!!
- They did this three times.
- This one made me laugh! I use another email account for notification emails from COMCAST/XFINITY. Mind you, this is just a forwarding email address so I don't have to sign into my comcast.net email.
- It is an option for notifications and I have had it set up this way for SEVEN YEARS. It is NOT a Comcast user ID, it has NO password, nothing to do with anything other than to receive email. I was told THREE TIMES, repeat THREE TIMES that this forwarding email address, just an email address, was the problem and that I had to SIGN IN TO MY ACCOUNT with this email address.
- Problem is, there is no login data for this email. No password, no verifying questions, no anything. It is just an email address.
- My problems viewing Xfinity Stream started two months ago, not seven years ago.
- It took me 45 minutes to explain this to customer support, they could not understand why I couldn't sign in with this email address with no password or user data.
- Ha Ha
- After explaining the problem as clearly as I could, the support rep wrote on my ticket that my problem was I couldn't get online. even though he knew I was online because we used different browsers to try to see if this would help the problem. Which it didn't.
- For every call except the first one and the last one I made to support, Chrome was the preferred browser for Xfinity stream... until it isn't. Then it was firefox, opera, internet explorer, bing, edge and not chrome. still no luck.
- I was promised that they would fix the problem by the next day and would call after 1 p.m., waited six hours. no phone call.
- The last I heard was I was having a problem at my end and need a tech visit (sound familiar????????) And guess what, not tech ever showed up for that appointment. wasted another half day waiting.
I have called on this SEVEN TIMES!!!!!
I have cleared caches, reset routers, sat on the phone for hours, updated, downloaded, reset, restarted, used different machines, etc. etc. etc,
Given that all I've done, that all other streaming services have always worked fine, this problem started Aug 30, 2018, it worked fine before Aug 30, it hasn’t worked a day since.
Anyone have a clue?????? Obviously, a tech visit didn’t work…..