Ditto! This started for me on August 30th 2018 on my PC. Before then it worked fine. Since the 30th Aug it has been choppy, stuttering with a play-play-stop type of rythym. I don't want to stream on my phone or tablet, just on my PC. All other streaming sites I use work and always HAVE worked since the above date with no, none, zilch, zero problems (Hulu, Netflix, HBO, History Channel, Amazon, etc. etc.)!!!!!!!
- There is no app for PCs, but they keep telling me to use the app. ?????
- It's a national problem they're working on it
- It's not a national problem, it's my signal. Sending out a technician. Mind you, all of my other streaming services work fine, EXCEPT XFINITY STREAM. No tech ever showed up.
- It's a problem with the Xfinity Stream website. Just a few setting changes to my account on support's end and it'll be fixed. NOT!!
- They did this three times.
- This one made me laugh! I use another email account for notification emails from COMCAST/XFINITY. Mind you, this is just a forwarding email address so I don't have to sign into my comcast.net email .
- It is an option for notifications and I have had it set up this way for SEVEN YEARS. It is NOT a comcast user ID, it has NO password, nothing to do with anything other than to receive email. I was told THREE TIMES, repeat THREE TIMES that this forwarding email address, just an email address, was the problem and that I had to SIGN IN TO MY ACCOUNT with this email address.
- Problem is, there is no logon data for this email. No password, no verifying questions, no anything. It is just an email address.
- My problems viewing Xfinity Stream started two months ago, not seven years ago.
- It took me 45 minutes to explain this to customer support, they could not understand why I couldnt sign in with this email address with no password or user data.
- Ha Ha
- It is an option for notifications and I have had it set up this way for SEVEN YEARS. It is NOT a comcast user ID, it has NO password, nothing to do with anything other than to receive email. I was told THREE TIMES, repeat THREE TIMES that this forwarding email address, just an email address, was the problem and that I had to SIGN IN TO MY ACCOUNT with this email address.
- After explaining the problem as clearly as I could, the support rep wrote on my ticket that my problem was I couldnt get online. even though he knew I was online because we used different browsers to try to see if this would help the problem. Which it didn't.
- For every call except the first one and the last one I made to support, Chrome was the preferred browser for xfinity stream... until it isn't. Then it was firefox, opera, internet explorer, bing, edge and not chrome. still no luck.
- I was promised that they would fix the problem by the next day and would call after 1 p.m., waited six hours. no phone call.
- The last I heard, was I was having a problem at my end and need a tech visit (sound familiar????????) And guess what, no tech ever showed up for that appointment. wasted another half day waiting.
I have called on this SEVEN TIMES!!!!!
I have cleared caches, reset routers, sat on the phone for hours, updated as needed, downloaded, reset, restarted, used five different browsers.
Remember all other streaming services work. Anyone have a clue.