I am having the same problem with Orphan Black. It plays an add (always the UCSC extension add - others seem to be OK) and says "You video will resume in a moment" or something similar, but never resumes - just black screen. When I right click on the screen, it says "Movie not loaded". This is BS. I think I am going to contact the California attorney general as Comcast / Xfinity is not providing a service and, from the string of posts complaining about this problem, are negligent in fixing it.
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