If you are watching a video from our XFINITY TV Go Website (http://xfinitytv.comcast.net/) and your video crashes, stops, freezes, or disrupts playback in anyway because of an ad, please answer the questions below so we can further investigate:
a) What is the Asset Name, Season number/Episode number and please provide the URL/link of the video
It started with Good Wife, Season 5, Episode 2, but now Episodes 1-3 are all doing it. I haven't tried other episodes yet. I watched Episode 1 without a problem right before the problem started.
b) Name of the ad that is disrupting playback or the last ad that played
The first ad is for the 2014 Buick Regal GS. The episode tries to play, but then it goes to a Breyers Gelato ad.
c) During what set of commercial was the issue happening? (example: "The video does not resume after the second set of commercials)
The first time I tried Episode 2 it played part of the way through the first segement, but stopped before it should have and started playing ads. Now it won't play any part of the episode. It just plays several ads and then tells me that I've watched the whole episode.
d) What Operating System you are using? (Mac 10.6, Windows 8, Windows 7, etc.)
Mac 10.9.2
e) What Web Browsers are you using? (Internet Explorer, Google Chrome, Firefox, etc.)
Sarari 7.0.2
f) What time of day did this occur? (example: "Issue happened when I tried watching video at 3:30 PM EST) This may seem like an odd request but ads can rotate throughout the day. This means that a video may not work at 10:00 AM but will work at 3:00 PM.
It started around 11:30pm