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Re: Xfinity Videos will not play, just keeps scrolling

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Having same problem. The advertisements play and although the video says "playing now" nothing is playing there is just a black screen. I contacted Comcast on three occasions.  They told me to add a different browser because my browser (Internet Explorer) is not compatible with Xfinity.  I added Google Chrome and the videos still do not play.  They told me at Comcast it may be a Norton or Constant Guard problem so they transferred me to Norton.  The lady at Norton told me I need to get in touch with the computer manufacturer as there is a problem with my computer.  All other videos from other websites,  you tube, etc. play on my computer.  The only one I have the problem with is Comcast Xfinity. I am tired of calling Comcast because they just keep passing the buck.  I did not change anything on my computer and the videos played before...... so why won't they play now. 

 

Wish someone had a fix for this problem because Comcast does not want to help.


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