I am not able to play a video, as the initial ad set continues indefinitely.
a) What is the Asset Name, Season number/Episode number and please provide the URL/link of the video
- "Elementary", Ep. 17
b) Name of the ad that is disrupting playback or the last ad that played
-- ALL OF THEM. Ragu; Target; Kleenex - and about 20 others
c) During what set of commercial was the issue happening? (example: "The video does not resume after the second set of commercials)
-- Iniitial ad set loops and loops. After about 5 commercials, the video will try to load for about 1 sec, then another endless loop of commercials
d) What Operating System you are using? (Mac 10.6, Windows 8, Windows 7, etc.)
-- Windows 7
e) What Web Browsers are you using? (Internet Explorer, Google Chrome, Firefox, etc.)
-- Chrome
f) What time of day did this occur? (example: "Issue happened when I tried watching video at 3:30 PM EST) This may seem like an odd request but ads can rotate throughout the day. This means that a video may not work at 10:00 AM but will work at 3:00 PM.
-- 8:00am today
NOTE: I have already cleared the browser cache and the Adobe Flash cache. Still wont play the video.