We just got X1 a couple of days ago. I have several problems with it. I too am having problems with a series recording SD instead of HD. I've even tried to set them up from my Ipad and it says it's doing HD, but then records SD. Also when I click on "Options" it freezes my TV. So I have to turn the box off and on to get it unstuck. We have a service call for our security system (that is also not working). I might see if they have insight into these issues too.
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